FAQs about IT services for trucking companies
Can you support our ELD vendor (Samsara, Geotab, Motive, Omnitracs)?
Yes. We routinely integrate with all major ELD platforms for driver-app sign-in, single sign-on, retention of DVIRs and HOS records, and making sure the back-office side (TMS, dispatch, accounting) talks to the ELD vendor's APIs reliably. We do not resell ELD hardware; we manage the IT environment that surrounds it.
We have C-TPAT validation coming up. Can you help?
Yes. Our C-TPAT compliance services page covers the cybersecurity criteria in detail. For trucking and logistics specifically, we cover the IT documentation, access controls, password policies, and data-protection requirements CBP asks about during validation, and we provide the audit trail that survives a real review.
How do you keep dispatch software up during a network outage?
Layered. Most small fleet operators get one ISP and call it a day. We add a second uplink (cellular failover or a second wired ISP), put the dispatch system on equipment that auto-fails over, and make sure your driver and customer-facing portals stay reachable when one path drops. Dispatch is the heart of the operation; it should not run on a single point of failure.
We have drivers across multiple states. Can you support remote endpoints?
Yes. Driver laptops and tablets are some of the trickiest endpoints in any environment because they live offline often, connect to shared cellular networks, and get used by different people. We deploy MDM, managed detection and response, forced disk encryption, and conditional access so a lost or stolen device is contained, not catastrophic.
We had a wire-fraud attempt against accounts payable. Can you prevent this?
Yes. Wire fraud against trucking AP is one of the most common attacks we see. The pattern is consistent: an attacker compromises an inbox, installs a hidden forwarding rule, watches for an invoice, then sends a lookalike email asking for the wire to go to a new account. We block the pattern at multiple layers: MFA on every mailbox, conditional access rules, automated detection of forwarding rules, banking process changes (out-of-band verification), and ongoing security awareness training for AP staff.
Who will I actually talk to?
Ulises Paiz, the owner, directly. There is no tier-1 queue and no offshore call center: the engineer who knows your environment answers the phone, and critical incidents carry our 4-hour notification commitment.