FAQs about IT services for agriculture and agribusiness
Can you support our food safety audit (GAP, SQF, PrimusGFS, BRCGS)?
Yes. We do not run the audit, but we run the IT side of every requirement that has one: document control systems, access logs, traceability records, supplier verification trails, training records, environmental monitoring data, and the backup and retention policy that proves none of it can be quietly deleted. When the auditor asks for a screen share, we make sure the system shows what it needs to show.
Our cooler monitoring system stopped paging at 3am. Can you redesign it?
Yes. Cooler and cold-room paging failures usually trace back to a single SMS gateway, a single carrier, or a single API key that quietly expired. We redesign cold-chain alerting with redundant pages (SMS plus voice plus email plus dashboard), independent sensor verification, and a monthly automated test that confirms the alert path actually rings somebody. If it does not ring, it does not count.
We hire 200 seasonal workers in July. How do you handle that?
We pre-build a season template: how many accounts, what access each role gets, which devices, what training is mandatory, and what offboarding looks like on the last day. Activation and deactivation are scripted, not manual. The point is that the security posture in November (when half the workforce is gone) is the same as in July.
Do you work with produce ERPs like Famous, Silver Creek, or Produce Pro?
Yes. We do not resell the ERP, but we run the infrastructure around it: server uptime, backup and restore, user access management, single sign-on, integration with scale systems and shipping label printers, and the network plumbing that keeps the pack-house and the office in sync when one connection drops.
We export to Mexico and Canada. Can you help with cross-border traceability?
Yes. Export traceability is mostly a documentation problem: GTIN-encoded PTI labels, lot codes that survive a recall test, supplier records, and a paper trail that holds up if a foreign buyer or auditor asks. We make sure the systems that produce those records are reliable, the records are backed up where the regulator expects them, and that an exporter audit does not turn into a fire drill.
Who will I actually talk to?
Ulises Paiz, the owner, directly. There is no tier-1 queue and no offshore call center: the engineer who knows your environment answers the phone, and critical incidents carry our 4-hour notification commitment.